Since my previous response was cut short, I have provided both the complete Refund Policy and the Shipping Policy for Dasiena.com below.
Legal Disclaimer: These are standard e-commerce templates. Please ensure you adjust the bracketed information
[...]to match your actual business operations. It is recommended to have a legal professional review these to ensure compliance with local and international consumer laws.
1. Refund and Return Policy
Returns
We have a [14-day / 30-day] return policy, which means you have [14 / 30] days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
How to Start a Return
To start a return, you can contact us at [Insert your support email, e.g., info@dasiena.com].
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Please note that you are responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within [e.g., 5-10 business days]. Please remember it can take some time for your bank or credit card company to process and post the refund.
2. Shipping Policy
Order Processing Time
All orders are processed within [e.g., 1 to 3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: High volumes of orders or postal service problems outside of your control may cause slight delays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Domestic Shipping (Slovenia): Estimated delivery time is [e.g., 2-5 business days]. The shipping cost is [Insert cost or state “calculated at checkout”].
- International Shipping: Estimated delivery time is [e.g., 5-14 business days], depending on the destination.
- Free Shipping: We offer free standard shipping on orders over [e.g., 50 €].
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [e.g., 24 hours].
Customs, Duties, and Taxes
Dasiena.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Packages
If your order arrives damaged, please save all packaging materials and damaged goods and contact us immediately at info@dasiena.com with photos of the damage. If your package is lost in transit, please contact us so we can investigate the issue with the shipping carrier.